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Frequently Asked Questions

About Hermes.com / Security and confidentiality

00 800 4112 2000

From Monday to Friday (except French public holidays), from 9:30 a.m. to 5:30 p.m.

contact us by e-mail

Is the Hermes.com server secure?

HERMÈS INTERNATIONAL has implemented security measures to protect the personal information you provide against unauthorised access and use.
Please be aware, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.

What is your Privacy Policy?

You can use the Hermes.com website without submitting any personal data.
However  we do ask you to supply certain data such as :
- your name, address, telephone number and email address if you wish to receive further information from HERMÈS INTERNATIONAL and HERMÈS SELLIER.
- additional financial details (such as the details of the card being used for payment) in order to process the ordered articles and monitor your order, if you wish to purchase an article displayed on Hermes.com.

Subject to your prior consent, Hermes.com may also disclose the information you provide on the Hermes.com website to other companies in the Hermès Group, so that they may contact you regarding products and services that may be of interest to you.

Hermes.com undertakes to disclose your personal data only to third parties involved in the ordering process: bank, delivery service, etc.

Hermes.com may also disclose data wherever necessary to identify or question any individual who, intentionally or unintentionally, damages the property or infringes on the rights either of Hermès, other Hermes.com users or any persons affected as a result of such actions. Hermes.com may also be required by law to disclose personal data in special circumstances such as the filing of a criminal complaint.

What is a cookie?

A cookie is a small text file stored on your computer, tablet or mobile phone that makes it possible to save and track data about your use of the website. Hermes.com uses cookies to identify you or store your product selection in your basket, for example. Cookies are managed by your Internet browser.

By continuing to use the Hermes.com website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.

You can edit your preferences at any time by going to the "Manage your cookie preferences" section under the heading "Information about cookies".

What cookies do we use?

There are two types of cookies on our website:

- Cookies strictly necessary for the website to function
These cookies allow you to use the main features of the Hermes.com website, such as storing your product selection in your basket. These cookies make browsing easier and are required to make online purchases.

- Third-party cookies
These are particularly statistical analysis cookies that collect information about navigation on our website, thereby enabling us to improve your user experience and tailor the services to your preferences. There are also advertising cookies that aim to personalise and/or improve the content and browsing experience by providing you with interest-based services on other websites.
All of the information collected is anonymous.

You can edit your preferences at any time by going to the "Manage your cookie preferences" section under the heading "Information about cookies".

To access the detailed list of the cookies that we use, please refer to the "What cookies do we use?" section under the heading "Information about cookies".  

How to manage cookie preferences?

You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.

We recommend that you do not disable cookies strictly necessary for the website to function (cookie described as "essential" in the "What cookies do we use?" table under the heading "Information about cookies") because this would prevent you from ordering online and enjoying the services of the Hermes.com website.

In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser. To consult the instructions about managing and deleting cookies, please refer to the heading "Information about cookies".