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Frequently Asked Questions

Your order / Online products

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From Monday to Friday (except French public holidays), from 9:30 a.m. to 5:30 p.m. and Saturday, 9:00 a.m. to 5:00 p.m..

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Why can't I find an item on the website ?

Each Hermès store is free to choose their own assortment. The Hermes.com site offers a selection of products that are all in stock. As our offering is constantly being updated, we invite you to check back regularly.
You may search our site by entering your request in the "search an item" field located at the top left of your screen.

Our Customer Service department is at your disposal to assist you in your search, by telephone or by email under the "Contact us" section.

Could you tell me the quantity in your current stock for products featured on the website?

All products available for sale at our Hermes.com e-store are in stock.
If you wish to order an item in a large quantity, please contact our Customer Service department by telephone or by email under the "Contact us" section.